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Privacy Policy

GRI Products is committed to compliance with privacy laws which apply to its businesses and which set out standards for the management of personal information.

This policy outlines our personal information management practices. Specifically

-the kinds of personal information we collect and hold;
-how we collect and hold it;
-the purposes for which we collect, hold, use and disclose it;
-your right to access and seek correction of it;
-how you may complain about privacy matters.

There are some matters to which this policy does not apply.  These are referred to below (see clause 9 below).

2. What kinds of personal information do we collect and hold?

The personal information we collect and hold is what is reasonably necessary for our business functions and activities. When we collect and hold personal information, it is of the following kinds:

-your personal details such as your name, addresses, telephone numbers,;

-what, how and when you buy from us or have expressed an interest in buying from us;

-your stated or likely preferences, for example whether you may be interested in particular products or promotions.

Depending on the nature of your dealings with us, we may collect and hold other types of personal information. For example, information collected and held via our secure financial systems about the debit or credit card you might use for your purchases from us.

You generally have the option of not identifying yourself or of using a pseudonym when dealing with us. But not where this is impractical (for example when you shop online with us) or where the law or a court order provides otherwise.

3. How do we collect and hold personal information?

Collection of personal information: When we collect personal information about you, we do so by making a record of it. We do this when:

-you register with us, for example to create an account or to send you information;
-you communicate with us online;
-you take part in our promotions, competitions, testimonials, and surveys;
-you deal with us in other ways involving a need for personal information to be provided such as when you make a purchase, contact one of our call centres or bring a claim against us.

We may also collect personal information about you by accessing data from other sources and then analysing that data together with the information we already hold about you in order to learn more about your likely preferences and interests.

When you visit our websites, social media pages or mobile applications or click on our advertisements on the online media of other companies, we may collect information about you using technology which is not apparent to you, for example “cookies”. This statement gives you information about our use of cookies.  This is relevant to when you use your computer or mobile device to visit online content (such as websites and mobile apps) which display or promote us or our goods or services.  The content may be our own, or may be the content of others in which we have an interest, such as our banner advertisements. Cookies may be arranged (“set”) by us or by others under an arrangement with us, such as companies whose business it is to analyse information.   We may also access information from cookies set by others (“3rd party cookies”). 

Most of the personal information we collect and hold about you is from your direct dealings with us.  We may sometimes collect your personal information other than from you directly.   For example from other suppliers who, in common with us, have a relationship with you.

Holding of personal information:  Personal information we hold is generally stored in computer systems.  These may be operated by us or by our service providers.  In all cases, we have rigorous information security requirements aimed at eliminating risks of unauthorised access to, and loss, misuse or wrongful alteration of, personal information.

4. Why do we collect, hold, use and disclose personal information?

When we collect, hold and use your personal information, we do so primarily to sell and promote our goods and services to you and to improve on the range of our offerings.  For example:

-to learn of your likely preferences so that we may promote our goods and services to you in a way which may be of most interest to you; and
-to assist in investigating your complaints and enquiries.

We disclose personal information we collect for purposes which are incidental to the sale and promotion of our goods and services to you.  For example, we may disclose your personal information within our group, to service providers who assist us in our day-to-day business operations and as part of buying or selling businesses. 

We may collect, hold, use and disclose your personal information for other purposes which are within reasonable expectations or where permitted by law. 

When marketing to you, your personal information is only ever used or disclosed for GRI Products own purposes.  You may opt out of our direct marketing to you.

5. How can you enquire about, access and correct your personal information?

Access:  We will provide you with access to any of your personal information we hold (except in limited circumstances recognised by law).  If you wish to access your personal information or have an enquiry about privacy, please contact us by;

-calling on 02 4824 1030 or,


-visiting us at either one of the following addresses;

9a Pembury Road Minto NSW

50-58 Robinson Street Goulburn NSW

-Mail; Po Box 557 Goulburn NSW 2580

Before we provide you with access to your personal information we may require some proof of identity.

Correction:  If you need to correct your personal information, please contact us at one of the above contact points.

6. How can you complain about our management of personal information?

If you wish to complain about a breach of the privacy rules that bind us, you may contact us at one of the above contact points.  We may ask you to put your complaint in writing and to provide details about it. 

We may discuss your complaint with our personnel and our service providers and others as appropriate.

GRI Products will investigate the matter and attempt to resolve it in a timely way. We will inform you in writing about the outcome of the investigation.  If we do not resolve your complaint to your satisfaction and no other complaint resolution procedures are agreed or required by law, we will inform you that your complaint may be referred to the Privacy Commissioner for further investigation and will provide you with the Commissioner’s contact details.

7. Our sharing of your personal information overseas

It is our policy to require all of our overseas sharing of personal information to be done in a way which requires observance of strict privacy and security standards, both during transit and at the overseas destination.

We may allow your personal information to be shared with those who are in countries other than your own location. We do this:

-where we have made a business decision to store our data with a trusted service provider who is in the business of providing data storage and processing services.  Examples are those who store and process our email and mobile application data.  These services commonly involve diverse geographic locations which change from time to time for reasons which include data protection and processing efficiency.  Where these services are used by us, it is not practical for us to notify you of which country your personal information may be located in; and
-when our business which collected your personal information is in a different country to your location;
-where you are involved with public liability issues concerning a product we may disclose your personal information to any overseas supplier of such a product in the course of managing those issues.

8. Updates

This privacy policy is current at the date below.  We may change it periodically.

9. Other privacy terms and limits of this policy

There may be additional privacy notices and terms relevant to you depending on the nature of your dealings with us and on our particular businesses.

10. More information

More information about privacy law and privacy principles is available from the Privacy Commissioner. The Privacy Commissioner may be contacted at (email -

Last update of this policy: 8 August 2014